Is Efficiency in Customer Experience Operations the Future of Consulting?

• Smoothen aims to enhance customer experience operations for businesses, contributing to business growth.
• The startup offers a vast range of services including CRM development, agent training, and chatbot implementation.
• The potential for efficiency gains in customer experience operations suggest a new direction for the professional services industry.

Located in Phoenix, Arizona, Smoothen is a startup aiming to revolutionize client relationships by streamlining customer experience operations in the consulting and professional services industry. Leveraging years of expertise, the firm offers comprehensive and responsive client solutions, claiming to help avoid excessive labor costs.

The startup is shaping the future of consulting with its full-service customer solutions. Their suite of services is extensive, covering CRM development, agent training, customer support outsourcing, SOP development, payment management, help center creation, customer journey mapping, data tracking, and chatbot implementation. What sets them apart is their ability to provide these features all under one roof.

What differentiates Smoothen?

The startup’s exclusive focus on customer experience operations makes it unique. Smoothen achieves this by comprehensively addressing all aspects of customer interactions, from the business’s front-end support to the back-end data analytics. They’re not just providing the tools, but also the training and expertise to use them effectively.

Another noticeable differentiator is their custom-tailored solutions. No two businesses are alike, and accordingly, their customer service solutions should not be identical. Smoothen understands this and provides highly personalized service to its clients. They aim to provide offerings that not only enhance the customers’ experience but also drive business growth to the clients.

Smoothen’s future and the industry

As businesses become more customer-centric, the need for efficient customer experience solutions will only grow. Smoothen is well-positioned to spearhead this revolution in the industry. The startup’s deep understanding of customer interactions and customized support is likely to thrust them into the forefront of this niche.

Businesses aiming to streamline their operations and striving for more comprehensive customer-service solutions would do well to keep an eye on Smoothen and companies like it. The future of consulting lies in efficient customer experience operations. To learn more about Smoothen, visit their website or follow them on LinkedIn.