Startup Showcase: Humankind Industries Revolutionizes Conversational Commerce with SaaS Platform

How would you like to have your own personal Sommelier, Esthetician, or Interior Decorator available to you via text message? Humankind Industries is here to make that a reality with its revolutionary Conversational Commerce SaaS platform. Let’s explore how Humankind is changing the game of eCommerce through personalized, human-led selling experiences via SMS.

Introducing Humankind Industries

Humankind is a SaaS platform that connects brand experts with customers through 1:1 personalized, human-led selling experiences via SMS. This new sales channel enables any brand, retailer, or service to create cohorts of engaged shoppers with higher conversions and average order values (AOVs) compared to traditional eCommerce. With Humankind, customers have direct access to human experts who can provide personalized assistance and guidance, making their shopping experience more enjoyable and satisfying.

The Rise of Conversational Commerce

Conversational Commerce is one of the latest trends in digital marketing and eCommerce. It refers to the use of chatbots, messaging apps, and social media platforms to facilitate two-way conversations between brands and customers. Conversational Commerce allows for personalized and contextually relevant interactions between customers and brands, leading to increased loyalty and customer satisfaction. By using conversational tools, Humankind enables brands to provide a high-touch, concierge-like experience to their customers, boosting engagement and customer retention.

The Power of SMS

While messaging apps like Facebook Messenger and WhatsApp have garnered lots of attention in the Conversational Commerce space, SMS remains an incredibly popular and effective communication channel. SMS messages have a 98% open rate and are read on average within three minutes of receipt. Additionally, SMS is built into every mobile device, making it accessible to nearly everyone. Humankind leverages the power of SMS to enable brands to reach customers wherever they are with personalized, human-led messaging.

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Making Commerce More Human

Humankind’s vision is to enable the human expert with technology to make their job easier, faster, and expand their capabilities beyond just basic quick-hit service requests. By providing a personalized, human-led shopping experience to customers, Humankind creates a unique opportunity for businesses to build customer loyalty and lifetime value. Brands can leverage their human experts to upsell and cross-sell, offer exclusive promotions, and provide personalized recommendations, all through SMS messages.


Humankind Industries is revolutionizing the world of eCommerce by providing a Conversational Commerce SaaS platform that connects brands with customers through personalized, human-led selling experiences via SMS. By offering a concierge-like experience to customers, Humankind enables businesses to stand out from the competition and build loyal, engaged shoppers with higher conversions and AOVs. Join the human side of commerce today and start using Humankind to improve your business’s customer experience.


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