Startup Showcase: OPERATIONALLY Industries – Revolutionizing Operations in Cultural Organizations

Unleashing the Power of Operations to Enhance Visitor Experiences.

Today’s startup showcase brings a unique consulting firm that provides tailored solutions to cultural organizations to improve their operations and enhance their visitors’ experiences. Operationally brings a deep understanding of the critical role of operations in making cultural organizations successful. In this showcase, we will explore the background, services, and impact of Operationally.

The Background

Many cultural organizations are facing challenges that are not related to their mission or programming but rather to their operations. These challenges often stem from a lack of financial resources, processes, technologies, and infrastructure that hinder the effectiveness, efficiency, and sustainability of their operations. This situation can lead to lower visitor satisfaction, lower staff morale, and lower revenue. To address this issue, Emily Croll, a seasoned museum executive and consultant, founded Operationally in 2018 in Chicago.

The Services:

  • Operationally offers a range of services to help cultural organizations identify, analyze, and optimize their operations. These services include:
  • Operations Assessment: A comprehensive review of current operations, including financial management, HR, IT, facilities, and visitor services, followed by recommendations for improvement.
  • Strategic Planning: A strategic framework that aligns operations with the organization’s mission, goals, and resources and creates a roadmap for future growth and sustainability.
  • Project Management: Assistance with project planning, execution, and evaluation for major initiatives, such as rebranding, capital campaigns, or system implementations.
  • Interim Management: Senior leadership support and guidance during a transition or crisis for cultural organizations that require external expertise and experience.

The Impact

Operationally has worked with a range of cultural organizations, including museums, performing arts centers, botanical gardens, and zoos, to improve their operations and achieve their strategic goals. Operationally’s clients have praised the firm’s professional, collaborative, and results-oriented approach. By addressing the root causes of operational challenges and offering practical and customized solutions, Operationally has helped its clients increase their revenue, reduce their costs, and enhance their visitor experiences. As a result, Operationally has become a trusted partner for cultural organizations seeking to achieve excellence in their operations.

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Operationally is a startup that aims to make a meaningful and lasting impact on a critical industry. By focusing on operations, where other consulting firms overlook, Operationally unleashes the true potential of cultural organizations to transform lives, communities, and spaces. The firm’s commitment to tailored solutions, collaboration, and diversity sets a high bar for the consulting industry. Operationally has the potential to become a leading consulting firm that specializes in optimizing operations in the cultural sector.



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