Is Conversational Commerce the Future of SMBs Customer Engagement Strategy?

Key Takeaways:

  • Connectly.ai transforms customer messages into revenue for small and medium-sized businesses (SMBs).
  • Conversational commerce is streamlining customer support and marketing funnels.
  • Connectly.ai pioneers in the conversational commerce space by adding a personal touch to automated customer interactions.

With the advent of technology, the way companies interact with customers is evolving. Traditional means of communication are rapidly being replaced by innovative methods such as conversational commerce. As we venture into this new era of communication, Connectly.ai, a San Francisco-based start-up, is paving the way for SMBs to enhance their customer engagement strategies.

Connectly.ai is a conversational commerce company that is making it easier for small and medium-sized businesses to convert their customer messages into revenue. This unique approach utilizes popular communication channels such as WhatsApp, SMS, Facebook and Instagram Messenger, transforming these connections into meaningful engagement and consequent sales.

Former Facebooker, Stefanos Loukakos and esteemed machine learning researcher, Yandong Liu founded Connectly.ai based on a unique differentiation strategy. Taking advantage of the ubiquity of messaging apps, the start-up recognizes the potential of these platforms for business communication. By channeling messages from multiple social media platforms into their platform, Connectly.ai provides a unified messaging solution for businesses.

At the core of Connectly.ai’s business model is the view that customers are people and not tickets. This philosophy is reflected in the design of the platform, which focuses heavily on personalising automated customer interactions. Connectly.ai drives sales by managing all stages of the customer support and marketing funnel, enabling campaign activation and retargeting while removing friction from message-driven sales.

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As we look to the future, Connectly.ai is poised to be a game-changer in the ever-evolving landscape of customer engagement. With the potential to revolutionize how businesses interact with their customers, this platform could become the go-to means of executing customer engagement strategies.

Conversational commerce is definitely changing the landscape for SMBs, and Connectly.ai promises to be at the forefront of this trend. For more information about Connectly.ai and its unique conversational commerce approach, visit their website, or follow them on Twitter, Facebook, and LinkedIn.


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