Introducing Thena Industries – A Customer communication platform for the modern workforce that bridges the gap between customer and team communication. No more email threads or endless tickets. Say goodbye to switching between different platforms for different tasks. Thena is the ultimate solution to streamline communication and get better insights.
Thena provides a single platform to manage customer requests, chats and customer analytics. With the convenience of using Slack, Thena makes it easy for customers to initiate requests, attach files and launch chat conversations in sync with internal tools- reducing resolution times by 30%. This Startup Showcase will cover the features and benefits of Thena, how it works and why it is different from other communication platforms.
Revolutionizing Customer Communication
In a world where every other team has transformed the way they communicate, customer communication has been left behind. Email and traditional customer service have become outdated and ineffective ways of interacting with customers. Thena recognized the golden opportunity to capitalize on the practical gap between the old means of customer communication and the modern workplace’s changing dynamics.
Thena’s unique approach to customer communication enables businesses to leverage tools that are already a part of their daily operations. It eliminates the need to keep checking different channels, reducing human errors and ensuring timely responses.
Features and Benefits of Thena – Making Businesses More Efficient
With Thena, businesses can automate customer communication, collaborate with other team members, and access customer analytics in a single platform. Here are some of the features and benefits:
Conversations: Thena allows you to communicate with customers through any messaging platform, including WhatsApp, Messenger, or Slack. This feature ensures that you don’t miss any request from customers and respond promptly.
Automation: With Thena, businesses can automate repetitive tasks, allowing their teams to focus on what matters- building a better customer experience.
Analytics: Thena empowers businesses with insights into customer behavior, feedback and pain points to help them make strategic decisions.
Bridging the Gap Between Customer and Business Communication
Thena is the ultimate solution to bridge the gap between customer and team communication. With its advanced customer communication features, including Conversations, Automation, and Analytics, Thena enables businesses to focus on delivering a personalized and memorable customer experience. Say goodbye to the traditional customer service ways and switch to something revolutionary.
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